We are currently recruit the following positions:
1. Sales Planning Senior Manager/Manager
Location: Head Office - HCMC
Qualifications
• Tertiary degree in business
• Work experience with foreign or J.V company
• Life Insurance Marketing background
• Life insurance sales manager or field sales experience
• Good understanding life insurance operation and related functions
• Positive attitude
Knowledge
• Life Insurance
• Life Insurance Products & Marketing
• Life Insurance Sales force management (sales manager)
• Other business related areas including Sales, Customers, Training, Operations, Agency Support etc.
Skills
• Good management, presentation and communication skills
• Multi skilled, ability to handle various business related issues
• Strong ability to anticipate problems in advance
• Good understanding of the sales force management
• A team player that nurtures a team work environment
• Ability to produce results under time restraints
• Creative thinker with strong analytical skills
Key Accountabilities
Agency support
• Develop marketing materials that serve as sales tools to support the agency force in presenting the company’s product and services to customers in an effective manner. This includes sales presenting materials and seminar presentations (recruitment related also).
• Take initiatives in promoting recruitment and sales performance such as competitions, contests and modification agency terms & condition etc
• Implement applicable Korean and competitor’s studies for enhancing
Internal communication
• Prepare sales direction messages on a monthly basis to keep sales force updated and motivated with the company’s sales direction, sales support and outstanding events in each month.
• Gather useful update and information from related departments/branches and deliver to sales force.
• Communicate (gather and feed back)with sales force about certain issues related sales frequently
Market intelligence
• Gather market intelligence and make relevant analysis to ensure that the senior management is well aware of SWOT and industry trends and statistics in the market.
[Apply]
2. Sales Planning Staff
Location: Head Office - HCMC
Qualifications
• Tertiary degree
• Numeric and analytical. Conscious of details and accuracy
• Positive attitude and willing to learn
Knowledge
• Life Insurance Products & Marketing
• Life Insurance distribution channels
• Other business related areas including Sales, Customers, Training, Operations, Agency Support etc.
Skills
• Presentation and communication skills
• Organizational and analytical skills
• Ability to work in team and independently
• Ability to produce results under time restraints
Key Accountabilities
• Support in preparing business plan and agency compensation scheme.
• Conduct monthly sales analysis to find out outstanding issues to be addressed and report to senior management for corrective actions.
• Develop marketing materials that serve as sales tools to support the agency force in presenting the company’s product and services to customers in an effective manner. This include product related materials.
• Collect market information and make relevant analysis, including monthly market updates for management business decision making.
[Apply]
3. Agency Trainers
Location: Hanoi, Can Tho, Gia Lai
Job Requirements:
- Vietnamese citizens, Age: 28-45
- University graduated, major in Pedagogy/Economics/Business Administration/Marketing
- Experience in life insurance training will be an advantage
- Able to work independently and/or under pressure
- Good presentation skills; Ability in organizations, persuasion and motivation; Teamwork
Qualification
- Inter-personal communication skill with open mind and ability in organization, persuasion and motivation.
- Fluent in spoken and written English, computer and MS Office software (Ms Word, Excel, Power Point) literacy.
Knowledge
- The principle and training methods and techniques used in adult training
- Life insurance industry
Skills:
- Pro-active and responsible personality
- Creativeness, Integrity, Customer Oriented and Execution skill
- Excellent in cross-cultural skill and as a member of a team
- Communication and presentation skills
Key Accountabilities
A/ Work closely with Agency Training and Development Department and be responsible for:
- Participating in compilation well-presented training materials and documents in terms of Life Insurance when being required; regularly updating industry and/or life-insurance sector’s information for training purposes
- Translating training materials in terms of Life Insurance at all levels from English into Vietnamese and vice versa
- Organizing effective and suitable sales training courses according to the training schedule planned, providing Life Insurance knowledge as well as advanced sales techniques and custom for sales agents, helping them to build workshop skills, and managing others related to training classes
- Frequently reporting training results and other problems related to Trainer team and or training activities to Immediate Supervisors for a proper solution.
- Implementation issued announcements of training courses timely to ensure all respective parties have coordinate in perfect teamwork for the existing training programs and scheduling processes.
- Maintaining a good and cooperative relationship with all functional departments within Corporate to have a throughout understanding of all company’s policies and/or procedures and to keep current with the newest one(s).
- Performing all assignments within a schedule effectively and efficiently
B/ Support Sales Development Managers
- Develop close relationship with Sales Development Departments;
- Provide sales location with adequate support when needed like organizing career seminars, sales seminar, client seminars, etc…in order to develop and achieve sales results
- Propose and join field works with sales agents in order to practice their selling skill
- Participate in the establishment and organizing sales activities for sales development (Clubs: MDRT, Recruitment, Excellent stars, Pro FC, etc.) Promptly report recruiting and training results to respective parties and other problems, if any, for a proper solution.
Job Requirements of CS Executive – Gia Lai & Can Tho office
Knowledge & Experience
• Good clerical work experience.
• Good customer services experience, esp. at frontline
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Proficient in MS Office.
• English: fluent in communicating.
• Effective communication skills: writing, speaking and listening.
• Ability and willingness to learn and adapt to the company working environment.
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Working Relationships
• Maintain a clear reporting line with line manager.
• Work closely with the Customer Services team and a wide range of other departments for daily processing.
• Support all internal/ external customers in daily services.
Position Challenges
• Ensure that all transactions are handled promptly and effectively.
• Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
Job Descriptions
Perform and provide prompt high quality services to internal & external customers in the following functions:
* Customer care services:
- Warmly receiving/welcoming customers either in direct contact or via telephone.
- Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
- Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services…) promptly, effectively and within agreed services standard.
- Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations Manual and other documents updated from time to time.
* Agency admin support:
- Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA’s request.
- Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.
* Premium Control:
- Managing and maintaining accurate reports of the distribution of Premium Receipt Books to agents. Coordinate with Premium Control and the Sales team in regular auditing to ensure the right usage of Premiums Receipt Books.
- Controlling petty cash, prepare expenses claims, submit invoices and provide appropriate reports to Finance Department in accordance with the Finance Manual and company procedures.
* Office administration:
- Manage office supplies, office facilities as well as fixed assets and office inventory.
- Receiving and transferring all calls to relevant person. Promptly taking message if the receiver is not available.
- Perform general administrative tasks, reception work, take care of first–aid box at branch
- Ensure company’s properties, sideboards & office sanitary are in good order; to be in charge of informing to Sales and GA if any damage of company belongings arise.
- Ensure all correspondence to be distributed/sent correctly & in a timely manner
* Others:
- Work closely with the local sales force in a team based environment.
- Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
- Positively recommend changes in workflow to increase service quality, decrease paperwork & turn-around time.
- Assure smooth work at CS counters & deliver best service to clients/FCs.
- Perform other tasks as assigned from time to time
Expiry date: 15/11/2011
JD - CS Excutive:
Job Requirements Knowledge & Experience
• Good clerical work experience.
• Good customer services experience, esp. in POS
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Proficient in MS Office, esp. Excel, Word
• Experienced in proceeding & testing in life system; preparing reports
• English: fluent in communicating.
• Effective communication skills: writing, speaking and listening.
• Ability and willingness to learn and adapt to the company working environment.
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Working Relationships
• Maintain a clear reporting line with line manager.
• Work closely with the Customer Services team and a wide range of other departments for daily processing.
• Support all internal/ external customers in daily services.
Position Challenges
• Ensure that all transactions are handled promptly and effectively.
• Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
Job Descriptions
* Policy alterations:
- Handling policy alterations requests (checking conditions, proceed in system, preparing letters) promptly, effectively and within agreed services standard.
- Follow up Policy alterations requests to ensure all cases are recorded promptly & sufficiently.
- Cooperating with Operations Team & other departments to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in manuals and other documents updated from time to time.
* System & reports:
- Test new functions to ensure smooth & correct applications in Production
- Test new products/raise defects (if any) of current products/functions & test to fix defects.
- Make regular/irregular reports of CS, POS, CRM for statistics or analysis purpose
* Service support:
- Explain questions of customers/FCs by phone relating to Customer Service issues
- To be active in persisting teamwork environment
- Assist CS team to proceed Customer Service requests & solve daily issues, if any, effectively.
* Others:
- Contribute to enhance system as well as improve procedure to deliver the best service within the minimum time & cost efforts.
- Assist to back-up CC/CS if needed.
- Perform other tasks as assigned from time to time