We are currently recruit the following positions:
1. CS Executive – Binh Duong office
Knowledge & Experience
• Good clerical work experience.
• Good customer services experience, esp. at frontline
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Proficient in MS Office.
• English: fluent in communicating.
• Effective communication skills: writing, speaking and listening.
• Ability and willingness to learn and adapt to the company working environment.
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Working Relationships
• Maintain a clear reporting line with line manager.
• Work closely with a wide range of other departments for daily processing.
• Support all internal/ external customers in daily services.
Position Challenges
• Ensure that all transactions are handled promptly and effectively.
• Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
Job Descriptions
Perform and provide prompt high quality services to internal & external customers in the following functions:
Customer care services:
• Warmly receiving/welcoming customers either in direct contact or via telephone.
• Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
• Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services…) promptly, effectively and within agreed services standard.
• Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations Manual and other documents updated from time to time.
Agency admin support:
• Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA’s request.
• Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.
Premium Control:
• Managing and maintaining accurate reports of the distribution of Premium Receipt Books to agents. Coordinate with Premium Control and the Sales team in regular auditing to ensure the right usage of Premiums Receipt Books.
• Controlling petty cash, prepare expenses claims, submit invoices and provide appropriate reports to Finance Department in accordance with the Finance Manual and company procedures.
Office administration:
• Manage office supplies, office facilities as well as fixed assets and office inventory.
• Receiving and transferring all calls to relevant person. Promptly taking message if the receiver is not available.
• Perform general administrative tasks, reception work, take care of first–aid box at branch
• Ensure company’s properties, sideboards & office sanitary are in good order; to be in charge of informing to Sales and GA if any damage of company belongings arise.
• Ensure all correspondence to be distributed/sent correctly & in a timely manner
Others:
• Work closely with the local sales force in a team based environment.
• Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
• Positively recommend changes in workflow to increase service quality, decrease paperwork & turn-around time.
• Assure smooth work at CS counters & deliver best service to clients/FCs.
• Perform other tasks as assigned from time to time
2. Claim Staff
Location – Head Office
Key Accountabilities
Investigate doubtful claims initiated in the assigned geographic areas. (responsible doing investigation and process claim cases)
Make reports on settlements of claims in charge
Co-operate and co-ordinate with the local staff in branches
Implement other related duties requested by line Manager and other functional departments in the company
Maintain a good claim record experience for the company
Job Requirements
• Bachelor Degree in law, medical or insurance
• Proficient in MS Office.
• Communication skills.
• Logical thinking.
• Ability and willingness to learn and adapt to the working environment.
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3. Distribution Support Manager
A. Key Accountabilities
Sales Tool development
• Develop marketing materials that serve as sales tools to support the agency force in presenting the company’s product and services to customers in an effective manner. This includes sales presenting materials and seminar presentation slides (recruitment related also). Need to cooperate with Marketing function.
• Implement applicable Korean and competitor’s practices for enhancing
Consultancy system development and management
• Develop/Design an effective consultancy system for providing attractive and tailored financial solution to customer. At first, adopt a basic version of head office one in Korea
• Update and adjust as per requirement from sales force
Internal communication
• Gather useful update and information/case studies from related departments/branches and deliver to sales force.
• Communicate (gather and feed back)with sales force about certain issues related sales frequently.
B. Job Requirements
Qualifications
• Tertiary degree in business
• Work experience with foreign or J.V company
• Life Insurance Training or Marketing background
• Life insurance sales manager or field sales experience
• Good understanding life insurance operation and related functions specially IT
• Positive attitude
Knowledge
• Life Insurance and finance related
• Life Insurance Products & Marketing
• Life Insurance Sales force management (sales manager)
• Other business related areas including Sales, Customers, Training, Operations, Agency Support etc.
Skills
• Good management, presentation and communication skills
• Multi skilled, ability to handle various business related issues
• Strong ability to anticipate problems in advance
• Good understanding of the sales force management
• A team player that nurtures a team work environment
• Ability to produce results under time restraints
• Creative thinker with strong analytical skills
Location: Head Office, Ho Chi Minh
[Apply]
4. Business Intelligence Manager
A. Key Accountabilities
Sales strategy
• Prepare sales direction messages on a monthly basis to keep sales force updated and motivated with the company’s sales direction, sales support and outstanding events in each month.
• Gather market intelligence and make relevant analysis to ensure that the senior management is well aware of SWOT and industry trends and statistics in the market.
• Analyze and produce adequate report to point out weak and strong point of each sales region and propose suggestion for improve
Business Plan sales related
• Build up sales strategy and prepare business plan for sales related
• Review the revenue growth and cost effectiveness sales related in accordance with business plan
• Distribute sales target by each office and SDM and follow up performance
Agency support
• Take initiatives in promoting recruitment and sales performance such as competitions, contests and modification agency terms & condition etc
• Implement applicable Korean and competitor’s studies for enhancing
B. Job Requirements
Qualifications
• Tertiary degree in business
• Work experience with foreign or J.V company
• Life Insurance Agency Admin. And/or Marketing background
• Life insurance sales manager or field sales experience
• Good understanding life insurance operation and related functions
• Positive attitude
Knowledge
• Life Insurance
• Life Insurance Agency admin., Marketing, Product
• Life Insurance Sales force management (sales manager)
• Other business related areas including Sales, Customers, Training, Operations, Agency Support etc.
Skills
• Good management, presentation and communication skills
• Multi skilled, ability to handle various business related issues
• Strong ability to anticipate problems in advance
• Good understanding of the sales force management
• A team player that nurtures a team work environment
• Ability to produce results under time restraints
• Creative thinker with strong analytical skills
Location: Head Office, Ho Chi Minh